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日復一日，簡單純粹

Epicor Financials 的「服務與資產管理」功能會持續監控和管理公司資產的部署、效能及維護作業。這是因為資產和團隊運作必須保持巔峰狀態，您才能隨時隨地提供一流的服務。

  • 清楚掌握服務層級協議
  • 統整及管理未履行的保固
  • 管理和維護公司資產
  • 超越契約資產
瞭解特色

優勢

縮短回應時間

透過服務與資產管理提高現場生產力。快速提供客戶支援、資訊交換等服務，以及加快退貨處理速度。

即時資訊

輕鬆掌握從庫存量高低到機器效能等攸關生產環節各個層面的即時見解，讓業務以此為據加速發展。迅速做出明智的決策，依據不斷變化的條件進行調整，並提高預測的準確度。

掌握維護作業

掌握維護申請作業。從有計畫的預防措施到突發性的臨時維修，只要一套能靈活調整的規劃系統，您就可以輕鬆管理所有生產資產。

主要特點

Service Management

Manage in-house repairs and basic offsite installations and services with the Service Management capabilities of Epicor Financials.

Returned Material Authorization

Track returns and disposition processes across your organization using unique returned materials authorization (RMA) numbers that are part of the core module capabilities.

Maintenance Management

Manage maintenance needs by adding tools designed for maintenance request processing—including planned and ad hoc maintenance.

Case Management

Dig into field dispatch activities. Let field reps access online knowledge bases, customer service calls, warranty info, and service contracts with built-in case management tools.

Service Contract and Warranty Management

Quickly and accurately execute service contracts with automatic billing options for specific customer, products, or service terms. Rapid look-up function to easily track any agreement.

強大的擴充功能

Epicor FP&A

Epicor 財務規劃工具讓 Epicor ERP 客戶能夠提升自動化水平，並掌握他們的預算和規劃流程。

Asset Management

Record, track and depreciate your fixed assets with Asset Management, an integral module of Kinetic. Get a clear register of all fixed assets.
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