Scaled-up software
“We selected the Epicor BisTrack solution because of its robust offerings,” continued Morgan. “We came from a system that was very scaled-down, so moving to a solution that has many options and features was important to us. Since we've gone live on BisTrack software, we've been able to streamline many processes and eliminate the use of a lot of paperwork. We also now have insight into where orders are at instead of only knowing that an order was created.”
Real-time operations insight
“With our molding and mill operations, BisTrack software has given us real-time information into exactly what's going in, what's coming out, and our production metrics,” said Morgan. “Our mill in particular requires us to know board foot in, linear foot out, etc., so knowing which machines are being most efficient has been one of the best metrics from BisTrack software. It gives us the necessary information to tell if we need to change an operator or utilize the machine more or less.”
“BisTrack software is great for providing real-time data,” he added. “Being able to get a report anytime-where we're at on daily sales, where our trucks are located, how many stops they have left, etc.-is now an essential part of our business. It's crucial to have that information at our fingertips. Before, we'd have to wait until the end of the month for that detailed data. The reporting alone has been one of the biggest benefits of BisTrack software.”
Seamless truck routing
Every LBM business knows the importance of getting deliveries right. Brazos is delivering materials more accurately now with BisTrack software.
“The BisTrack Journey Planner has been an excellent tool for our business,” said Morgan. “We have about 20 trucks on the road for deliveries each day, and because of BisTrack software, we're able to seamlessly route those trucks and pinpoint exactly where they are. Even our sales guys can look at a ticket and identify a truck's location so they can give customers an idea of when to expect their orders. This has saved us countless hours and headaches.”
Staying ahead of the competition
Brazos is known for high-quality products and superior service that keeps them ahead of the competition. Now with BisTrack software, the business has another competition-boosting tool. “BisTrack software has helped us become more competitive, because we can see which customers are trailing off or which customers are our target accounts,” said Morgan. “It has also allowed us to go after those accounts and immediately see where we need to focus-instead of having to wait six months or a year to get sufficient data. Being able to look day-to-day where we're at has enabled us to reach out to customers on an individual basis, which has boosted our customer satisfaction.”
“BisTrack software has allowed us to grow and reach new markets quicker,” Morgan added. “It gives us a chance to expand our offerings, because we can look at our inventory levels and see products that are selling fast, as well as what's not leaving the shelves. From there, we can make business changing decisions instantaneously.”
