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Rick Lettow
Zuern Building Products
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Panel Discussion: Extend BisTrack Dashboards with JavaScript
Tuesday, November 19, 2024, 11:00 AM - 11:50 PM
Learn how to enhance your BisTrack dashboards with Pivot Tables, Calendar Grids, Analytics, Chatbots, and more using JavaScript. Join Rick Lettow, Director of Information Technology from Zuern Building Products, for a technical deep dive on expanding BisTrack dashboard capabilities.
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Ellen Whitman
Ace Hardware
Teresa Otterness
Highland Nursery
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Panel Discussion: How to Better Serve Your Customers
Wednesday, November 20, 2024, 11:30 AM - 12:20 PM
Creating an exceptional customer experience is top of mind for independent retailers as one of the key differentiators over big box retailers. In this session, Epicor's Retail Professional Services team, along with Ellen Whitman, Senior Manager on the Ace Hardware Store Operations team, and Teresa Otterness, Secretary-Treasurer and General Manager of Highland Nursery in St. Paul, Minnesota will discuss ways to create a better customer experience with loyalty programs, eCommerce, pricing, and much more. You'll take away some innovative ideas to drive better customer engagement, higher customer loyalty, and better utilization of the tools within your RMS to deliver what your customers want.
 
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Luke Venable
Forest Lake Greenhouses
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Panel Discussion: Accelerating Employee Onboarding and Enhancing Productivity
Wednesday, November 20, 2024, 2:30 PM - 3:20 PM
This session will focus on best practices for effectively on-boarding employees and enhancing employee productivity. What role does your Retail Management System (RMS) play in helping onboard employees? How can you create effective training programs that equip staff with the skills and knowledge needed to excel and be empowered in their roles? How does the functionality in your RMS support improved employee productivity? We answer these questions and more, providing a better understanding of the importance of your RMS in the employee journey.
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