| Sub-processor Name |
Purpose of Processing |
Type of Customer Data Stored or Processed |
Location |
Product |
| Amazon Web Services Inc. |
Cloud Hosting Services |
Hosting services and storage |
USA |
|
| Evoque |
US Datacentre Hosting Facility |
Co-location services
(includes floorspace, power, cooling)
|
USA |
Private Cloud ERP
|
| West Wisconsin Telcom |
Datacentre Hosting / VMs |
Co-location services
(includes floorspace, power, cooling)
|
USA |
Elite Extra
|
| Cisco Systems |
Global Network Provider |
Network solutions |
USA |
All Entities
|
| Microsoft Corporation |
Cloud Hosting Services |
Hosting services and storage |
Global |
- 1 EDI Azure
- BisTrack
- Cloud ERP
- Eagle
- P21 Cloud
- ECC
- Private Cloud ERP
- Collaborate
- CPQ
- Eclipse
- Decor
- Data Interchange
|
| ServiceNow |
Technical Support / Customer Support |
Personal data (under GDPR) |
USA |
All Entities
|
| CyrusOne |
US Datacentre Hosting Facility |
Co-location services
(includes floorspace, power, cooling)
|
USA |
- BisTrack
- Cloud ERP
- Eagle
- Eclipse
- EMS
- EPN
- HCM
- IDA
- P21 Private
- Vision
|
| Bluebridge |
US Datacentre Hosting Facility |
Co-location services
(includes floorspace, power, cooling)
|
USA |
1 EDI
|
| DocuSign |
E-signature Management |
Data or files stored in product DB |
USA |
Contracts |
| Oracle |
Cloud Hosting Services |
Hosting services and storage |
USA |
IDA |
| Agiloft Inc |
Contract Management |
Non-Disclosure Agreements, Custom Master
Customer Agreements, Master Service Agreements,
M&A agreements, etc.
|
USA |
All Entities |
| Conversica |
Communication Services |
Personal data (under GDPR) |
USA |
Marketing |
| AnnounceKit |
Communication Services |
Personal data (under GDPR) |
USA |
Marketing |
| TruVoice |
Customer Experience Analytics |
Personal data (under GDPR) |
USA |
Marketing |
| Salesforce Inc. |
Sales Administration |
Non-sensitive PII |
USA |
All Entities |
| SAP |
Technical Support |
Data or files stored in product DB |
Germany |
Epicor Knowledge Mentor |
| BISCIT |
Technical Support |
Data or files stored in product DB |
Australia |
Epicor Kinetic Warehouse |
| GetPAID |
Credit & Collections |
AR, Notes & Credit information |
Global |
Finance |
| OpenAI, L.L.C |
Natural Language processing, Speech Recognition, Generative AI |
Data relating to user text or files stored in
product or files created by the customer stored
in applicable cloud products
|
USA |
Kinetic |
