Epicor Cash Collect

Automate and Manage Credit and Collections

Boost your cash flow with a cloud-based, online solution! Automate 90% of AR tasks, reduce past due receivables by 20% and get paid up to 12 days faster. Streamline credit decisions and resolve disputes swiftly. Transform your AR process today!

Automated Accounts Receivable Credit and Collections Management

Accounts receivable is one of the largest business assets and the most accessible sources of working capital. Yet most businesses fail to manage receivables effectively—resulting in back office inefficiencies, higher Days Sales Outstanding (DSO), and slower cash flow.

Epicor Cash Collect scales up your AR collections capacity, helps your team optimize credit decisions and resolve invoice disputes faster to unlock cash flow.

Epicor Cash Collect empowers AR teams with productivity tools, helping them to focus on customer calls with everything they need in one place—who to call, when, and why.

Reduce Days Sales Outstanding (DSO): most companies realize a 20% reduction in past due receivables, meaning they are paid an average of 9-12 days faster

Increase working capital and decrease cost of credit: Every $1 million in sales may cost a business $40,000 annually in interest. Diminish the risk of bad debt write-offs.

Increase back office efficiency: Automate 90% of customer communications on invoice aging or reminders and use a customer self-service portal.

Put Your Accounts Receivable on Autopilot

Epicor Cash Collect automates and streamlines the credit management and collection process in your business. Save tremendous work time by automated customer communications.

Workflow-driven customer communications

Define what’s next best action

Send automatic reminders to customers

Customer self-service options

Increase Collection Effectiveness

Give a sophisticated and efficient tool into the hands of your AR credit managers. Collectors will boost their efficiency with a solution that analyzes invoicing and payment data and helps them do a better job in shorter time!

Invoice presentment

Transcribe calls to searchable texts

Invoice dispute management

Cash forecasting and reporting

Enjoy a Rapid ROI with Cash Collect

Digitize your collections processes and benefit from the advantages that a cloud-based, modern, easy-to-use software can bring to your business. Cash Collect is easy-to-learn, the implementation is tailored to the size and business of your company, and your AR teams can start saving time and money as soon as the system is live.

Powerful, cloud-based, industry-leading solution for credit management

Simplified startup and rapid ROI

Cloud-based service running in a web-browser, available anytime from anywhere

Integrated with major Epicor ERP platforms such as Kinetic, Prophet 21, Eclipse

Capabilities

AR Sequencing

Configurable rule-based engine that automatically initiates customer communications and assigns team activities to optimize on-time payment
Activity Management gives collectors productivity tools for their next best activity, a 360-degree view of customer, credit management, and dispute resolution

Account Management

Promise to pay/broken promises
Account management and reporting
Automated internal email alerts and reports
Dispute management and escalation
Projected cash receipts based on history
Auto-close activities

Customer Self-Service

Online account access for customers to access and pay invoices, manage disputes and promises
ACH, EFT, and credit card payments
Keep all your customer documents in one place so they can self-serve their access to them
Use the digital workspace to communicate and collaborate with customers

Document Creation

Give customers access to key documents via email and customer portals
Documents can be stored in Epicor Cash Collect at both the account and invoice level
Store general documents such as contracts and credit reports against the account and store individual proof of lading, purchase orders and other supporting documents against a specific invoice
Data sync can pull your documents from your internal storage into Epicor Cash Collect

Team Management

Credit teams and reporting hierarchies
Assigned users/team management
Assigned accounts/advanced rules/work queues
Embedded support portal with knowledgebase, tutorial videos, and user community

Customization

User defined fields
User-defined activities
Customizable email templates

Online Help

Embedded support portal with knowledge base, tutorial videos, and user community

Telephony Integration

Integrated Voice Response
Automate inbound and outbound phone conversations
Recorded calls saved as .wav files
Conversations can be automatically transcribed for full text search
Automated virtual attendant allows customers to call in to check their balance, review open invoices, check on payments or to speak with a credit representative

Advanced Workflow

5+ best practice workflows on top of the core product
Customizable workflows
Advanced alerts
Exclude specific invoices from automation based on dispute management