Skip to main content

Deliver top-tier services on-site and in the field

Maintain equipment, optimize customer service, and keep all technicians and customer-support personnel informed with the Service and Asset Management capabilities of Epicor Kinetic. Get the benefits of the right tools to monitor and manage deployment, performance, and maintenance of company and customer assets:

  • Meet and exceed contractual obligations
  • Maintain visibility and clarity into service-level agreements
  • Organize and manage outstanding warranties
Explore Features

Benefits

Reduced Response Times

Service and Asset Management capabilities provide quick responses to customer incidents, keeping your field operations informed and productive while allowing you to process returns quickly.

Data-Driven Decisions That Adjust in Real Time

With real-time insights across all aspects of production, from inventory levels to machine performance, your manufacturing team has the ability to make informed decisions quickly, adapt to changing conditions, and forecast more accurately.

Improved Maintenance Capabilities

Address maintenance request processing, planned preventative maintenance—according to predefined schedules—and ad hoc break/fix maintenance processing for a single piece or multiple pieces of equipment.

Essential Features

Service Management

Manage in-house repairs and basic offsite services or installations with the core service management capabilities of Kinetic.

Returned Material Authorization

Track returns and disposition processes across your organization using unique returned materials authorization (RMA) numbers that are part of the core module capabilities.

Maintenance Management

Manage production and facilities equipment maintenance needs by adding tools designed for maintenance request processing—including planned and ad hoc maintenance.

Case Management

Dig into field dispatching activities and let field service reps access online knowledge bases, customer field service calls, warranty info, and service contracts with built-in case management tools.

Service Contract and Warranty Management

Achieve timely and accurate execution of service contracts, including the ability to generate service-level agreements with automatic billing options. Service contracts can be established for specific products, customers, and service- level agreements—each with an expiration date that is automatically tracked for easy manual look-up.

Only 39% of Manufacturing Workers Say Their Technology is Very Modern

Access our “Future of Work in Manufacturing” report to find out why manufacturers are investing in new tech like cloud, AI, and data analytics to give their companies a competitive advantage.

ACCESS FREE REPORT

Kinetic Resources

Product Tours

More Product Tours

Webinars

More Events

Reports

More Reports

eBooks & White Papers

More eBooks & White Papers
ebooks and white papers image

Articles

More Articles

Manufacturing the Future Podcast

More Podcast Episodes
Young business woman wearing earbuds plugged into her laptop and looking at her screen.
Get In Touch
Thousands of manufacturers rely on Epicor software to help them grow and scale. Bring us your questions. Tell us what's working and what's not. We'll work with you to curate the right solution for your business.

Fields with an * are required

Epicor values your privacy. Website terms and conditions.

Related

Epicor IoT

Epicor Dealer Portal

Sales Management

Bundles

Cloud Business Platform

Project Management

Planning and Scheduling

Product Management

GBM

Kinetic Supply Chain Management

GRC

CRM

Kinetic Production Management

Business Intelligence and Analytics

Financial Management