Fastener distributor fosters growth and customer experience with Epicor solution
Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, today announced Grip Clinch Canada has chosen the award-winning Epicor® Prophet 21® software as its new enterprise resource planning (ERP) solution to speed up the quoting process and improve customer service.
Grip Clinch Canada’s roots date back to 1971. The company is a distributor of pneumatic and electric nailing, stapling and screw driving tools, and related fasteners. Grip Clinch Canada services industries such as automotive, appliance, furniture, bedding, metal fabricators, picture frames, store fixtures, kitchen cabinets, pallet, window and door manufacturers, construction, and roofing contractors.
A growth in new customers and increase in number of phone calls prompted Grip Clinch Canada to look for a more robust system that would speed up the quoting process. Moving to Prophet 21 will allow the company to respond faster to its customers’ needs and provide fast, accurate quotes.
Reducing quote time from hours to minutes
Quotes typically took two hours on Grip Clinch Canada’s previous solution, making it hard to keep up with customer calls. Implementing Prophet 21 is expected to dramatically reduce quoting time to only five minutes. This big difference will allow Grip Clinch Canada to make more sales and provide a much better customer experience by getting back to the customer right away with accurate, up to date information. “One of our biggest challenges is serving customers quickly and answering their questions right away,” explained Wang. “We have a strong customer base and a good supplier, and Prophet 21 will now allow us to reflect that with our service.”
“Prophet 21 is a fit-for-purpose, cloud ready, business system for distributors,” said Mark D. Jensen, senior director of product management, Epicor. “Based on feedback from our customers, Prophet 21 has been designed to be easy to learn and easy to use. Prophet 21 helps distributors such as Grip Clinch Canada win in today’s competitive markets by growing sales, improving margins, and increasing productivity. It’s just that simple.”
If you would like to learn more about Prophet 21 software, please visit the Prophet 21 solution hub.
