New York plumbing wholesaler selects modern ERP to better service customers
Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, today announced Erb Company, Inc. has chosen the award winning Epicor® Prophet 21® software as its new enterprise resource planning (ERP) solution to better service customers and enhance warehouse operations.
Erb Company, Inc. was founded in the early 1900's as a provider of irrigation piping supplies to local farmers. Over the next few decades, the company continued to grow and thrive, remaining family-owned and run for four generations. Now, Erb Company has evolved into a leading wholesaler in the area, supplying a huge variety of plumbing and heating supplies, pipes, valves, fittings, underground products, and waterworks.
Erb Company has been around for over 110 years and prides itself on its relationship-driven and service-oriented reputation in the marketplace. When Erb Company began searching for a new ERP system, features such as customer relationship management, quick response times, pricing availability, and inventory management were key factors in their decision.
Extracting data to make key business decisions
Erb Company’s previous system lacked the tools necessary to extract data or manage customer information, resulting in lost opportunities for the company. Prophet 21 will allow the company to look at valuable data to make better decisions, such as when to contact existing customers, how to be more competitive with job quotes, and how to invest more strategically in inventory. Erb Company will be doing a complete overhaul of the way they store over 23,000 items in their warehouse, and many tasks that were manual before will now be automated with Prophet 21. The company is also planning on utilizing its website more and using tablets in the field to place orders. “Prophet 21 is going to make us a whole lot more efficient and allow us to do things we’ve never done before,” concluded Bosley.
“The Epicor Prophet 21 solution is a proven success for distributors of all sizes, and the software is becoming more powerful and valuable to companies that need a one-stop shop for their services,” said Tony Corley, senior product marketing manager, Epicor. “Prophet 21 software offers a combination of features and functionality that can accurately streamline processes. Pricing, inventory and even quoting becomes automated reducing time consumption.”
About Epicor Prophet 21
Leveraging a half-century of distribution industry knowledge and expertise, Epicor Prophet 21 software is an end-to-end distribution solution offering deep functionality—from open ecommerce platforms to mobile sales and field services, wireless sales counters and warehouses, advanced inventory management, and customer optimization tools. Visit the Epicor Prophet 21 solution hub to learn more.
