How Connected Employees bring the Store to Customers and Customers to the Store

In a market dominated by big-name chains, small-to-midsize (SMB) hardware stores are often overshadowed. However, independent businesses are essential in shaping the future of retail. Our latest research explores the unique challenges and opportunities you face in today's retail landscape - from evolving consumer preferences to unifying your data, this report uncovers the strategies necessary to gain new customers and retain a productive workforce.

Key Takeaways:

• Understanding Retail Connectivity: Discover why independent stores are crucial to the retail industry and how you can differentiate yourself in a competitive market.
• Overcoming Mobility Challenges: Learn about the specific technology obstacles faced by retailers like you and how to tackle them while maintaining service excellence.
• Adapting to Consumer Expectations: Find out how you can meet the needs of modern, convenience-focused customers and compete with larger, well-established brands.
• Actionable Insights: Gain practical guidance on navigating industry changes and prioritizing key steps for success.