Epicor Announces LBM Winners in the 2018 Customer Excellence Awards

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced today the 2018 Epicor Customer Excellence Awards winners for lumber and building materials (LBM) customers. The awards recognize innovative LBM businesses that have successfully transformed operations by deploying Epicor BisTrack™ and Epicor LumberTrack™ solutions and services to achieve excellence in business efficiency and overall performance. New this year, individual winners of the LBM Excellence Awards will be honored with US$1,000 to donate to their charity or organization of choice.

The following LBM companies have been named 2018 Epicor Customer Excellence Awards winners:

• The winner in the Technology Innovator category is Epicor LumberTrack customer Hampton Lumber Sales, selected for leveraging the LumberTrack Sales & Pricing Application Programming Interface (API) to support their own browser-based user interface for sales entry. Hampton Lumber Sales will be making a donation to Habitat for Humanity, a nonprofit organization that helps people around the world build or improve a place they can call home.
• In the Rapid Time to Value category, Epicor BisTrack customer The Deck Superstore took home this award through its experience with a fast implementation and deployment. They will be donating to the Adams 14 Education Foundation, a 501(c) 3 corporation in Commerce City, Colo. aimed at improving literacy among students in Adams County School District 14 (Adams 14).
• Star Building Materials Calgary took home the Business Transformation award for leveraging the business intelligence tools built into the Epicor BisTrack solution to exponentially grow its business, despite a challenging local home-building economic climate. The company will be supporting the Royal Canadian Sea Cadet Corps, a Canadian national youth program sponsored by the Canadian Armed Forces and the civilian Navy League of Canada.

“We appreciate the BisTrack solution because we now have higher quality processes,” explained Jonathan Mitchell, president, The Deck Superstore. “Sales team, purchasing, remanufacturing, packing, delivery manager, delivery drivers—they all have better tools for talking to each other and staying on the same page. Communication is faster and more complete. For example, simply knowing whether an order is still waiting for stock or ready for picking saves us a lot of time.”

• “The Epicor Customer Excellence Award program gives us an opportunity to recognize those customers that are at the forefront of their industries thanks to the implementation of our easy-to-use solutions that stimulate their business growth. This year we are pleased to highlight these outstanding companies for their business accomplishments as well as support valuable causes in their communities.”
• - Kevin Hodge, Senior Director, Product, LBM, Epicor Software

Epicor Customer Excellence Awards programs are run in the Americas, Asia Pacific, the United Kingdom, Middle East, India, and Africa. Criteria used to evaluate nominations included customer, employee and business impact, process improvements, and positive changes gained within the organization to demonstrate benefits and impact of the technology on the customers’ business. Project complexity, business objectives, and results achieved were also weighed in the final decisions. For more information on the Epicor Customer Excellence Awards programs visit the program website.