Kelly Macaulay
Senior Manager, Product Marketing
At Epicor, we believe in recognizing the extraordinary achievements of our customers. That's why we're thrilled to announce the inaugural Epicor CPQ Champion Awards!
This program celebrates the hardworking organizations that use our Configure, Price, Quote (CPQ) solution to push boundaries, transform processes, and drive real results. The Epicor CPQ Champion Awards spotlight three key areas: Innovation, Collaboration, and Optimization.
Our team carefully selected winners from a pool of outstanding candidates, each demonstrating exceptional use of Epicor CPQ in their respective fields.
Let's meet our champions and discover how they're transforming their industries with Epicor CPQ:
CMTP, a specialist packaging company from Victoria, Australia, has clinched our Collaboration Champion award.
The award celebrates CMTP's exceptional partnership with Epicor, which has not only transformed their operations but helped enhance our CPQ platform, setting a new benchmark for customer collaboration that we deeply appreciate.
What started as company director Chris Meade crafting timber bins in his backyard has flourished into a thriving enterprise with 11 state-of-the-art manufacturing sites across Australia. CMTP's expansive product range spans customizable pallets, wooden cases, corrugated cardboard boxes, and specialized corrosion protection packaging.
CMTP's collaboration has helped the Epicor CPQ platform evolve. By working hand-in-hand with our team, CMTP streamlined their operations while delivering invaluable insights that helped us refine our solution.
According to Travis Meade, Managing Director, “After we rolled out Epicor CPQ, it saved us a huge amount of time. From starting a quote to sending it, it can be under five minutes. We've got speed to get back to customers, which was critical for us, but also consistency.”
Besides this, the partnership has yielded impressive results for CMTP:
Implementing Epicor CPQ has automated CMTP’s repetitive processes, enabling them to save time and redirect energy to business-critical tasks.
Travis Meade highlights Epicor CPQ’s positive impacts on his team: "Our staff spends less time sitting in front of computers, typing into Excel spreadsheets and waiting on other staff. Our sales staff spend more time out selling to customers, and we don't have design staff tied up drawing basic pallets that we can now draw automatically through Epicor CPQ."
CMTP's commitment to collaboration extends beyond their own operations.
They're now planning to make their CPQ configurator available directly to customers for self-serve transactions, showing their intent to enhance the customer experience and push the boundaries of what's possible with Epicor CPQ.
Watch the full conversation with Travis Meade here.
Read more about CMTP's customer story here.
Our Optimization Champion award goes to Frameless Hardware Company (FHC), a leading manufacturer and supplier of custom glass and glazing products, and SKO Solutions, their System Integrator.
This award celebrates FHC's outstanding achievement in successfully migrating from the simple configurator embedded in the Epicor Kinetic ERP to the more comprehensive Epicor CPQ solution.
By doing so, FHC unlocked newfound process optimization and generously shared their experience with the broader Epicor community.
FHC's product lineup is impressive, featuring a wide range of custom hardware for frameless shower doors, commercial storefronts, architectural railings, and transaction windows.
As a leading manufacturer and supplier in the glass and glazing industry, FHC has built a reputation for precision, quality, and innovation. Their products are found in high-end residential bathrooms, sleek office buildings, and retail spaces across the country.
Christian Rodriguez, President and CEO at FHC, describes the company’s previous challenges: "It's a business based on custom hardware—custom-sized doors and openings with multiple options for glass types, handle types, colors, heights, widths, etc. All that quoting was previously done through Excel. But the problem was the prices were never up-to-date from the manufacturing side."
Implementing Epicor CPQ has transformed FHC's operations across multiple departments:
What truly sets FHC apart is their willingness to share their optimization journey with others in the Epicor community. This knowledge-sharing has helped other companies learn from FHC's experiences and optimize their own operations more effectively.
Watch the full conversation with Jesse Dorado, Armando Rodriguez, Omar Chang, and Reid Lehner here.
Read more about FHC's customer story here.
Our Innovation Champion award goes to School Specialty, a leading provider of educational products and services in the United States.
This award celebrates School Specialty's groundbreaking use of Epicor CPQ's Augmented Reality (AR) functionality and their valuable contributions to improving our AR capabilities.
School Specialty offers a vast array of products, from furniture to curriculum solutions and supplies, catering to the needs of K-12 students and educators. Their commitment to enhancing the learning environment through innovative solutions has made them a leader in the education supply industry.
School Specialty's creative use of Epicor CPQ, particularly its AR capabilities, has set new standards in the industry.
Adam Halfmann, Senior Director of Program Management at School Specialty, says of the company’s decision to choose Epicor CPQ, “We found ourselves with millions of SKUs, which meant it was hard to shop, price, quote…hard to do everything! When we found Epicor CPQ, it was an 'aha' moment. We knew we could deliver a great customer experience and meet a lot of business goals at the same time."
The implementation of Epicor CPQ’s AR technology has been a game-changer for School Specialty, as Halfmann explains: "With augmented reality being an out-of-the-box capability of Epicor CPQ, our customers can, on their phone, configure a piece of furniture down to the pattern and exact finish they want. If their school color is Cardinal Red, they've got that right in the configurator. They can push the augmented reality button and see it right in their media center or classroom."
School Specialty's innovative approach has yielded impressive results:
The effect on the sales process has been significant. Halfmann says. “From the sales team's perspective, AR is a huge opportunity. They can walk into a school and say, 'I can't physically bring a cafeteria table with me, but with augmented reality, I can place one right here, right now, so you can see exactly how it would look in your space.' It's a game-changer for them."
School Specialty's commitment to innovation extends beyond their current achievements.
They’re actively working on expanding their use of Epicor CPQ, Halfmann explains as he outlines his vision for the company. "We eventually want to get to add-on accessories. So if I have this table, these chairs go with it, we can start to build out the environment. Then we want to get to full room building. I'd like to build a full classroom, to be able to fully and freely move everything around."
Watch the full conversation with Adam Halfmann here.
Read more about School Specialty's customer story here.
The Epicor CPQ Champion Awards celebrate the best of what's possible when innovative companies partner with powerful, flexible technology.
CMTP, FHC, SKO Solutions, and School Specialty each demonstrate unique applications of Epicor CPQ, driving efficiency, accuracy, and customer satisfaction in their respective industries.
We congratulate our winners and look forward to seeing how they and other Epicor customers will continue to push the boundaries of what's possible with CPQ.
Here's to the innovators, collaborators, and optimizers who strengthen our community!
To learn more about how Epicor CPQ can transform your business, feel free to request a demo today.
Join the ranks of these champions and discover how Epicor CPQ can revolutionize your operations, enhance customer experiences, and drive growth in your industry.
