Exploring Epicor Support: EpicCare Customer Portal Tutorial

Join us for another installment of our ongoing Decor Fusion customer education series. These sessions are designed to help you get the most from your solution and leverage the support resources available to you.

During this session, we will discuss:

1. Why the EpicCare Customer Portal is essential in managing your account
2. How to register for EpicCare and how to navigate the portal
3. Accessing billing services and support
4. How to create support cases and manage requests
5. Why and how to use the Decor Fusion Knowledge Base & User Community
6. Where to find Decor Fusion release & enhancement documentation

Presenter

Michelle Castellanos is a Customer Success Manager at Epicor for almost 4 years. She collaborates closely with customers and internal teams to drive solutions and ensure customers feel empowered in using Epicor products, support, and educational resources.