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Your Cloud, Your Way

BisTrack in the Cloud is the same trusted product that our customers have come to know, with their data hosted in the cloud, providing the deep support, security, and efficiencies that come with cloud deployment. ​

As the leading software partner of the building supply industry, Epicor has the deep industry knowledge and resources to help migrate and onboard your team seamlessly and quickly.

Benefits

Unmatched Security and Scalability

Microsoft Azure is widely recognized as one of the world's most secure cloud platforms.

  • CrowdStrike EDR deployed on all managed servers.
  • Storage replication is leveraged to help provide high availability for all users.
  • Highly scalable by provisioning entire datacenter operations for customers.

Enhanced Protection

Epicor Cloud Reliability Center (CRC) provides enhanced protection for BisTrack in the Cloud customers.

  • 24/7 monitoring and safeguarding: Epicor's CRC, located in Austin, Texas, is staffed by experts who constantly monitor and protect your cloud environment.
  • Proactive vulnerability identification and remediation: The CRC team proactively identifies and addresses potential vulnerabilities in the infrastructure before they can be exploited.
  • Seamless system operation: The CRC works behind the scenes to ensure your BisTrack system runs smoothly, minimizing disruptions and reducing your workload.

24/7 Support

Epicor Essentials Support Plan provides 24/7 support for critical system outages.

  • Priority 1 support for system outages: The BisTrack Essentials Support program offers 24/7 support for system outages categorized as Priority 1 cases.
  • Rapid response: If your system is down, Epicor commits to responding within one hour, ensuring timely resolution of critical issues.

Hands-on Learning Resources

Epicor Learning offers education via the cloud-based Epicor Learning Center (ELC). Users can access more than 100 courses with detailed explanations and hands-on exercises.

Learners can easily navigate between courses and related applications using real-life business data. Courses are continuously updated, providing a structured and repeatable learning experience for initial and ongoing training. Epicor Learning is available as a full-term service.

Features

Security

Security is always top priority. Included with every purchase of BisTrack in the Cloud are best-practice security measures at every level of the application and infrastructure. Data is encrypted, authentication methods are in place, user password minimums are enforced, and SOC 1 and SOC 2 audit reports are always available upon customer request.

Microsoft Azure

At its core, Microsoft Azure is widely recognized as the world’s most trusted cloud platform for business and government due in part to its comprehensive regulatory compliance, threat intelligence, and virtual and physical datacenter security.

Leveraging Azure's Toolbox

Epicor leverages several Azure tools—behind the scenes on the customer’s behalf—for monitoring purposes, business continuity, and proactive protection, which includes but is not limited to the following:

  • Microsoft AntiMalware® for Azure—a comprehensive service that includes real-time protection, scheduled scanning, malware remediation, and signature updates for up-to- date protection
  • Microsoft Azure Disaster Recovery (DR) strategy to facilitate a rapid recovery in the unlikely event the primary datacenter is rendered inoperable Microsoft SQL Server® Availability Groups to replicate databases in near real time from the primary to secondary datacenter
  • Azure Site Recovery to replicate application servers daily from the primary to secondary data center and stored for 30 days as backup

Third-Party Security Testing

Epicor employs an independent, third-party security testing service to conduct tests of our system perimeter security. This “vulnerability testing” is conducted at the order of the Epicor Chief Information Officer (CIO) and is executed independently of all Epicor Cloud Operations group testing.:

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