Customer Success Hub

Here to Help
Resources & Tools
Latest Product Releases
Customer Programs

We’re Here to Help

Welcome! Download our PDF that explains our EpicCare customer portal and everything else you need to know to get started.

Become an Expert

Explore Epicor Learning to build, maintain, and track skills to unlock the full potential of your Epicor solutions.

Open a Support Case

Discover the newly redesigned EpicWeb—optimized for easy navigation, faster file access, and a seamless mobile experience, all with a fresh Epicor look. Check it out today!

Check it out here

Resources & Tools

Product

Download and Access Product Documentation

Submit Product Feature Requests in Epicor Ideas

Check Out Professional Services Offering

Upgrade to the Latest Release

Cloud

Move to the Cloud

Check Cloud Status and Sign Up for Notifications

Education

Explore the Epicor Learning Center

Access EpicCare Knowledge Base

Learn about Epicor Support

Networking

Attend Customer Events and Webinars

Become an Epicor User Group Member

Explore the EpiUsers Help Forums

Newsletter Opt In

Kinetic

Prophet 21

BisTrack

Eclipse

Discover the new EpicCare—featuring a modernized interface, seamless mobile access, and powerful AI search to resolve issues faster

Submit cases effortlessly with a redesigned form and stay organized with an at-a-glance view of open cases. Click below to check it out!

Learn More

Customer Programs

Explore our range of programs to deepen your engagement within the Epicor customer ecosystem.

Refer Someone

Have someone in mind who could benefit from Epicor? Explore our Epicor Referral Program to learn more.

Become an Advocate

Interested in becoming an Epicor Advocate? Explore our Champions Circle and dive into inspiring customer success stories.

Global Insights

Find details about our global Epicor Insights events.

Epicor Insights Americas

5-8 May, 2025

Mandalay Bay Resort and Casino, Las Vegas, NV

Registration has officially opened!

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Epicor Insights Europe

2-4 June, 2025
Chesford Grange Hotel, Kenilworth, Warwickshire UK

Epicor Insights Australia / New Zealand

4-6 August 2025
JW Marriott Gold Coast Resort & Spa, Surfers Paradise, QLD

Epicor Insights Building Supply and Retail

Nov 19-21, 2025

Gaylord National Resort and Convention Center, National Harbor, MD