Epicor helps a big plumbing customer boost efficiency and drive profits
Leaders in distribution in the UK are always looking for ways to improve service and provide value to customers. In a competitive market with many challenges, having the right ERP to achieve the vision of your business is critical. Your ERP solution should reflect the specific needs, metrics, and best practices of your industry.
With a growing operation, you also need the right functionality, usability, and integration capabilities to run a business efficiently and effectively—especially if your daily operations include orders from a variety of channels like online, phone, and click-and-collect. When looking to choose and implement a new system to help your business lean into the future of distribution, there are several key capabilities to seek out:
“By implementing Epicor Prophet 21, we expect to see significant improvements in our productivity, accuracy, customer satisfaction and competitive advantage, as well as a fast return on investment. We are confident that Prophet 21 is the right ERP system to support our vision and goals, and to help us grow and succeed in the market.” – Sarah Ryan, Managing Director │ BES Limited
BES Limited is a 49-year-old plumbing, heating, and gas supplies business offering over 15,000 products available for next-day delivery. When Managing Director Sarah Ryan found herself looking for a new, cloud-based system, she knew that it had to provide superior intelligence, integrate well with existing systems, and help provide a seamless shopping experience on their eCommerce website. According to Ryan, “We were using a legacy ERP system called MFour, which served us well for a while, but it soon became outdated and inadequate for our growing and complex operations.”
Her search led her to Epicor Prophet 21. Designed specifically for wholesale distributors, Epicor Prophet 21 has particular expertise in plumbing distribution. Ryan immediately noticed the difference. “Prophet 21 can integrate seamlessly with the Koerber Voice Picking System and our Magento eCommerce website, enhancing the efficiency and accuracy of the order fulfilment and delivery,” Ryan says. “[It] also leverages artificial intelligence and data analysis to provide us with actionable insights and recommendations to improve our operations and strategies.” This was particularly important in the plumbing area in which BES Limited specialises, Ryan adds. “One of the main reasons why we chose Prophet 21 was its specific depth in the plumbing distribution vertical. We wanted a system that understood our industry and our customers, and that could provide us with the best practices and solutions for our unique challenges and opportunities. Prophet 21 has proven to be a system that knows our business inside and out, and that can help us deliver the best service and value to our customers.”
With these streamlined processes and increased productivity, BES Limited is well-positioned to thrive, scale, and grow moving forward. When you’re ready to work with a supportive partner that knows your business inside and out, we’re ready to give you the Insight Advantage you need to get the competitive edge.
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