Service shop operators can now connect with customers, manage calendars, create and confirm appointments, and more from their mobile devices
Epicor, a global leader of industry-specific enterprise software to promote business growth, today announced the launch of the multi-feature Epicor Service CRM mobile app for automotive service businesses. The mobile app is available for download through the App Store and Google Play. Use of the app requires an active subscription to Epicor Service CRM, a comprehensive customer relationship management solution used by more than 1,500 general repair shops, tire dealers and other automotive service businesses across the U.S. and Canada.
Service CRM mobile app enables service shop owners, managers and other authorized persons to use their iOS or Android devices to connect with customers, manage their shop calendars, create and confirm service appointments and monitor key customer engagement and shop marketing metrics on a real-time basis. All functions and related data are seamlessly integrated with the user’s Service CRM desktop interface.
The app also includes comprehensive Mtexting functionality as well as a new, premium Mtexting Broadcast feature, which enables users to create and launch broadcast text blasts to promote special offers, new service offerings and other call-to-action messages to generate business. Available through a subscription up-charge, this feature can be used via the mobile app and/or the shop’s Service CRM desktop interface.
The app’s Mtexting module also enables users to create and deploy custom messages for common interactions such as notifying a customer that their vehicle is ready, sharing a service estimate, thanking customers for their business, and more. Notifications of incoming messages and customer appointment requests are listed in real-time on the user’s home screen.
“Epicor continues to invest in and deliver innovations that enable Service CRM users to unlock powerful insights and delight their customers. This in turn increases bay traffic and higher ARO,” said Tim Hardin, senior vice president and general manager, Epicor for Automotive. “These tools help shops save time while meeting the increasingly on-demand, digital preferences of today’s consumers. The bottom-line benefits of a strong CRM platform are faster, more profitable growth and increased business value.”
To download the free app, search for “Epicor Service CRM” on the App Store or Google Play. To learn more about the mobile app and Epicor Service CRM solution, call 877-632-4638 or visit www.epicor.com/EpicResults.
Aaron Masterson
Global Head of Corporate Communications
612-702-2182
Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. 50 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.
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