In today's rapidly evolving manufacturing landscape, the integration of advanced technologies is a necessity. Epicor Prism, an innovative network of vertical AI agents, leverages generative AI to streamline processes, enhance decision-making, and drive greater value for businesses. By reducing the complexity traditionally associated with ERP systems, Epicor Prism sets a new standard for how enterprise technologies can serve essential industries and their workforce. Prism automates various tasks, including managing requisitions, translating languages, analyzing complex data sets, and providing deeper insights. Automating these tasks allows businesses to save time, reduce errors, and focus on more strategic activities.

Epicor Prism: Delivering Cognitive ERP for Enhanced Business Value

Epicor Prism delivers cognitive ERP at its core, prioritizing the adaptation of technology to the worker's contextual environment. This design ensures seamless integration into employees' daily workflows, enhancing their ability to drive business value through improved insights and efficiencies. Prism empowers users to make informed decisions, evolving ERP systems from simple records to actionable insights.

A key differentiator of Epicor Prism is its blend of industry-specific data structures and advanced AI capabilities. This combination enables businesses to utilize proprietary industry data for a competitive advantage. Epicor's cloud-first foundation accelerates time to value, allowing companies to swiftly respond to market changes and customer demands. Additionally, Epicor Prism's open architecture supports the integration of various AI technologies, offering businesses the flexibility to select solutions that best meet their needs.

Boosting Business Efficiency with Agentic AI

    Vertical Agentic AI, a standout feature of Epicor Prism, operates autonomously and intelligently, understanding the context of your industry, adapting to new situations, and making independent decisions. By automating routine tasks and providing valuable insights, agentic AI boosts productivity, enhances decision-making, and reduces operational costs. It's particularly advantageous in customer service, supply chain management, and administrative tasks, significantly cutting costs and improving efficiency.

    Epicor Prism also enhances customer experience and scalability. AI-powered agents deliver personalized and efficient customer service, leading to higher satisfaction and loyalty. Additionally, vertical agentic AI allows businesses to scale operations without a proportional increase in costs, maintaining consistent performance during peak times. This scalability is essential for businesses aiming to grow and adapt to the changing market landscape.

    AI agents excel in managing and analyzing large volumes of data quickly and accurately. Businesses can track overdue invoices, identify patterns in customer payments, and generate detailed financial reports—all of these capabilities help businesses maintain financial health while making informed decisions based on real-time data. These tools also handle multilingual queries, facilitating global operations and serving a diverse customer base.

    Another significant advantage is their ability to provide step-by-step instructions for complex tasks. Whether creating a subquery in a database or performing specific actions within software applications, AI tools guide users with detailed instructions, reducing the learning curve and improving efficiency.

    AI-powered solutions also excel in analyzing visual data. They can interpret images of dashboards, summarize key metrics, and identify issues in product images, providing actionable insights for better business outcomes. This capability is particularly valuable in industries like manufacturing and logistics, where visual data is critical.

    These tools can filter and sort data based on specific criteria, simplifying the management of large datasets. Businesses can filter job entries, sales orders, and customer shipments to focus on the most relevant information, saving time and prioritizing critical tasks. By automating the filtering and sorting process, businesses improve data management as well as overall productivity.

    Epicor Prism is a significant advancement for manufacturers aiming to excel in a competitive market. Using generative AI combined with specialized industry data structures and advanced AI capabilities, Epicor Prism equips businesses to drive value, enhance productivity, and improve decision-making. The integration of vertical agentic AI allows for automation of routine tasks, cost reduction, and efficient scaling of operations.

    As manufacturing evolves, solutions like Epicor Prism will be crucial in helping businesses navigate modern market complexities and achieve long-term success. Integrating AI-powered capabilities into business processes also streamlines operations, reduces errors, and enhances data management, making these tools indispensable for any contemporary business strategy.

    Learn more about Prism AI.

    Mark Jensen
    Director of Product Marketing

    Mark is a Product Management and Marketing leader with over 25 years of experience in ERP software. He started his ERP career at Great Plains Software and worked at Microsoft after they acquired Great Plains. Mark has been at Epicor for over 8 years and leads a global, cross-functional Product Marketing team bringing Epicor products to market. 

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