As the hectic holiday season continues, it’s important to stay alert for fraudulent activity. Epicor has learned of a fraudulent telephone scam where individuals, falsely claiming to be affiliated with Epicor, have contacted our customers by phone indicating the need to diagnose payment processing issues. Epicor did not authorize this communication, nor would they ever contact a store and request to run a test on your point-of-sale system.
These unauthorized callers are requesting merchants (often managers) to run a debit card sale followed by a large debit card return. This process is designed to cause a declined sale, followed by an approved return that adds funds to the debit card. By doing this, the merchant is out the money, and the caller is gone.
It is common practice for Epicor support staff to not only identify themselves but also provide a case number and their contact information, both of which you can verify. The support work we do with you is documented in a case and can be reviewed by you on the support portal provided you have a valid email in your EpicCare contact record and have notifications turned on. You will also receive an EpicCare email notification documenting the details of the support interaction.
Keep the joy in the holidays by sharing these guidelines with your employees—preparation, knowledge, and vigilance will help everyone stay safe in the busy season.
